Our orders are shipped with Parcel Force, which means they can be tracked at any time.
When your order is dispatched, you will be emailed with a consignment number, which can be used to track your parcel online here:
24 Hour Express Parcel Force
24 Hour Express Pallet Service
We use the above services for free or paid deliveries.
In some cases, we may use a 48 Hour Express Large Parcel Force service due to restrictions.
This is only when the items height exceeds 1.5 meters or 3 meters girth combined.
(taps, showers, most radiators etc)
(basins, toilets, furniture, enclosures, baths etc )
From £7.99 - Parcel Forcer 24 Hour Express
Free on orders over £200 & selected products
From £30.00 - 24 Hour Express Pallet Service
Free on orders over £500 & selected products
£7.99 on Small Items (taps, shower kits, most radiators, etc). - 24 Hour Express Parcel Force
£30.00 on Large Items (ceramics, furniture, shower enclosures, etc) - 24 Hour Express Pallet Service.
FREE on Orders over £500.00 - 24 Hour Express Pallet or Parcel Force service.
FREE on Small Item Orders over £200.00 - 24 Hour Express Parcel Force service with Free tracking & SMS notifications.
The above services are used AFTER the item has arrived to us.
For accurate delivery times, please refer to the delivery tab located beneath the prices on the product pages themselves.
At RSF, we strive to ensure that all expected standards are met in regards to delivery, leaving you with a hassle-free, seamless experience online.
All of our products are accurate in the stated delivery times, and they are constantly monitored and updated to accommodate any changes.
Whilst we do have a large warehouse, due to the sheer volume of styles, sizes & variations that is associated with bathroom products, we do also have to order directly from the manufacturer in many cases.
This will be stated on the product page and the time will be shown in accordance with this. Please note that the delivery service you choose will be used when we have received and dispatched the product.
We strongly recommend you do not book plumbers or tradespeople on the strength of delivery dates or time frames, and we recommend you receive and check items from us before any preparatory work is taken.
We cannot be liable for any costs incurred by problems with delivery.
In rare circumstances, your order may not be in stock with the manufacturer, or will need to be shipped internationally from one of their overseas warehouses. In this case, you will be contacted directly and informed of any extended delivery time. A refund will be offered in full, if this is unsatisfactory.
Do You Use Your Own Drivers At All?:
Yes! We use our own delivery vans and drivers who deliver daily within a proximity to us.
Our own delivery vehicles are used on the larger orders, or orders with multiple fragile items.
We cover an area of approximately 50 miles of Central London.
If we allocate a delivery slot for your order, our driver or delivery team will be in touch to arrange delivery to ensure someone is on the premises.
Specific Deliveries for the Following Brands:
Zehnder/Bisque/Chatsworth - Please note items from these brands are sometimes put on a direct delivery depending on the day of order. We receive our deliveries from these brands on Mondays/Tuesdays (either of the days) - and then on to you as soon as possible.
Zehnder, Bisque & Chatsworth also offer a direct delivery service which skips out the "us" part. We will automatically do this if it means the radiators can get to you sooner, but this does depend on the delivery postcode.
If the product is to be ordered from the manufacturer to us, as soon as we receive it, it shall be sent out on the chosen service.
Updates & Tracking
We more than welcome a phone call or email (we aim to respond in 30 minute during working hours) to check if the product is in stock and what the lead time is.
If you have made an order:
For status updates or if you’d just like to know an estimated time of delivery with us, then please use the Parcel Force tracking:
If you are still unsure or the above link is at fault, please contact us directly via email to:
Or by phone to:
Calls are charged at your standard landline charge.